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If only my reference desk were this exciting.
One staff member in my own library in fact told me "I feel like I’m in sole charge of the Starship Enterprise when I have to help readers use the library’s electronic databases." ... I pointed out that the library had experienced neither alien invasion, nor ever crashed into another planet, and that the worst that could happen would be to look foolish in front of a reader.
I culled this from Nick Joint's article on library training procedures, published in a recent issue of Library Review. Too bad the article itself didn't give more ideas on how to improve library training -- or at least how to pilot a starship. Thanks, Library Link.
Posted by Hilary at March 23, 2004 11:16 AM